In this webinar, we explore how operating model design enables real business transformation. It’s rarely a linear process. But when done right, it creates clarity, unlocks delivery and aligns everything back to your strategy.

Too often, organisations dive into change without stopping to design how it will actually work. That’s where operating model design makes the difference. It gives you a structured way to align people, systems, data, governance and partners with your goals.

We share examples from large-scale transformations, where the right operating model design delivered a measurable shift. From utilities adapting to regulation, to telecoms scaling for national infrastructure, and businesses rethinking outsourcing or AI, the principles apply everywhere.

A strong design isn’t about adding complexity. It’s about removing the guesswork. When you’re clear on your strategy, the model gives you a blueprint for how the organisation delivers it.

It also helps you avoid common pitfalls: underestimating dependencies, not having leadership alignment, or skipping design in favour of delivery. These missteps slow transformation down. With a well-framed operating model, you can keep teams aligned, reduce delivery risk and move faster.

Our speakers cover when and why to revisit your model, whether it’s growth, tech change, cost pressure or M&A. We also touch on why independent facilitation matters. Done well, operating model design challenges assumptions and leads to smarter, more joined-up decisions.

If you’d like a copy of the frameworks we mention or want to discuss any of the challenges raised, get in touch. You’ll find the full webinar above.