When organisations consider outsourcing, the conversation often starts with price. But in practice, that’s rarely where the real risk sits.

In this short video, Simon Keay shares five questions we focus on when assessing third‑party relationships. They’re practical, experience‑led, and designed to help test whether a supplier can genuinely deliver, not just contract.

The questions cover how well a supplier understands your business, whether there is real substance behind their plans, and how factors like employee experience and existing client relationships can affect long‑term service quality.

They’re easy to overlook, but they often make the difference between an outsourcing relationship that works and one that struggles.

Watch the video to explore all five questions.