by SS_DD | Sep 16, 2026 | Case Studies, Commercial/Cost Optimisation, Cost Transformation, Customer Transformation, Financial Services
BA Operating Model Redesign Reduces Costs by 20% Results Reduced costs by 20%, equating to £70,000 per month. Created projected annual savings of £500,000, following recruitment. Introduced a scalable Business Analysis structure aligned more closely to business... 
by Emma Bickerton | May 8, 2024 | Articles, Customer Transformation, Design & Architecture
ARTICLE: Mastering the Art of Customer Journeys “Creating a great customer journey is a bit like making a cake. You have to bring the right ingredients together; it’s about the people, the process and the system all working together. I love the challenge of... 
by Emma Bickerton | Feb 9, 2024 | Articles, Business Change, Business Transformation, Generic Transformation, Strategic Transformation
THE SECRET TO LASTING CHANGE: AVOID THESE 4 MISTAKES TO LOCK IN THE RESULTS OF YOUR PROGRAMME DELIVERY To successfully deliver a change programme can take months of hard work. But once it’s done, how do you make sure that change sticks? In this article, we look at... 
by Emma Bickerton | Feb 8, 2024 | Business Transformation, Case Studies, Cost Transformation, Customer Transformation, Strategic Transformation, Technology Transformation
Global Supply Chain Programme Cuts Implementation Time by > 50% Results Implementation time reduced from 50 weeks to 19 weeks, delivering a reduction of more than 50 percent across rollout sites. Significant cost savings achieved through earlier realisation of... 
by Emma Bickerton | Jul 8, 2023 | Case Studies, Customer Transformation
Driving Cultural Change to Build Engagement and Capability Across a National Utility Workforce Delivering a structured behavioural transformation to strengthen leadership capability, raise morale, and enhance team performance. Results and Outcomes Improved Engagement...