by Emma Bickerton | Aug 28, 2024 | Articles, Commercial/Cost Optimisation, Cost Transformation, Insights
ARTICLE: BUYER-SUPPLIER POWER DYNAMICS IN STRATEGIC PARTNERSHIPS “THE MOMENT WE SIGNED, IT ALL CHANGED. IT FELT LIKE OUR GOALS WERE LESS IMPORTANT. IT WAS LIKE MEETING A NEW SUPPLIER” “THE CLIENT HASN’T STEPPED BACK FROM RUNNING THE TEAMS. WE ARE BLOCKED FROM MAKING... 
by Emma Bickerton | Apr 11, 2024 | Articles, Customer Transformation, Design & Architecture
ARTICLE: Mastering the Art of Customer Journeys Customer journeys are at the heart of great customer experience. In this article, we share some thoughts about why they are so critical and where to start. Part 1: Rethinking the customer journeY Why Are Customer...