by Emma Bickerton | May 8, 2024 | Articles, Customer Transformation, Design & Architecture
ARTICLE: Mastering the Art of Customer Journeys “Creating a great customer journey is a bit like making a cake. You have to bring the right ingredients together; it’s about the people, the process and the system all working together. I love the challenge of... 
by Emma Bickerton | Jan 9, 2024 | Articles, Commercial/Cost Optimisation, Cost Transformation
ARTICLE: NEVER OUTSOURCE YOUR USP, ONE OF OUR EXPERT TIPS TO MAXIMISE VALUE FROM OUTSOURCING THE OUTSOURCING MARKET IS WORTH OVER A TRILLON POUNDS PER ANNUM AND GROWING AT NEARLY 10% PER ANNUM SO IS IT A GURANTEED WINNER? NO! But with the right help it can be a great... 
by Diagonal Team | Oct 18, 2021 | Articles
Article: Supplier Enabled Innovation – What it is and how to use it to multiply your opportunities Large organizations have hidden strengths when it comes to innovation, and one of those strengths is the opportunity to engage a wide supplier base in Supplier...