by Emma Bickerton | May 8, 2024 | Articles, Customer Transformation, Design & Architecture
ARTICLE: Mastering the Art of Customer Journeys “Creating a great customer journey is a bit like making a cake. You have to bring the right ingredients together; it’s about the people, the process and the system all working together. I love the challenge of... 
by Emma Bickerton | Jan 9, 2024 | Articles, Commercial/Cost Optimisation, Cost Transformation
ARTICLE: NEVER OUTSOURCE YOUR USP, ONE OF OUR EXPERT TIPS TO MAXIMISE VALUE FROM OUTSOURCING THE OUTSOURCING MARKET IS WORTH OVER A TRILLON POUNDS PER ANNUM AND GROWING AT NEARLY 10% PER ANNUM SO IS IT A GURANTEED WINNER? NO! But with the right help it can be a great...