by SS_DD | Sep 16, 2026 | Case Studies, Commercial/Cost Optimisation, Cost Transformation, Customer Transformation, Financial Services
BA Operating Model Redesign Reduces Costs by 20% Results Reduced costs by 20%, equating to £70,000 per month. Created projected annual savings of £500,000, following recruitment. Introduced a scalable Business Analysis structure aligned more closely to business... by Michael Lancashire | Nov 11, 2024 | Articles, Design & Architecture, Utilities
BLOG: Unlocking World Class Customer Experience ENSURING A CUSTOMER’S PERCEPTION OF YOUR SERVICE MEETS OR EXCEEDS THEIR EXPECTATIONS IS KEY TO DELIVERING WORLD CLASS CUSTOMER EXPERIENCE. To achieve this there are 8 essential elements you need to have... 
by Emma Bickerton | May 8, 2024 | Articles, Customer Transformation, Design & Architecture
ARTICLE: Mastering the Art of Customer Journeys “Creating a great customer journey is a bit like making a cake. You have to bring the right ingredients together; it’s about the people, the process and the system all working together. I love the challenge of... 
by Emma Bickerton | Apr 11, 2024 | Articles, Customer Transformation, Design & Architecture
ARTICLE: Mastering the Art of Customer Journeys Customer journeys are at the heart of great customer experience. In this article, we share some thoughts about why they are so critical and where to start. Part 1: Rethinking the customer journeY Why Are Customer... 
by Emma Bickerton | Feb 20, 2024 | Case Studies, Commercial/Cost Optimisation, Cost Transformation, Insights, Technology Transformation
Improving Customer Loyality And Implementing a CRM Services Provided by Cross 8 Cross 8 shaped and led the programme to deliver the end to end CRM system implementation. This included managing key services such as customer data segmentation to enable effective...