by Emma Bickerton | Aug 28, 2024 | Articles, Commercial/Cost Optimisation, Cost Transformation, Insights
ARTICLE: BUYER-SUPPLIER POWER DYNAMICS IN STRATEGIC PARTNERSHIPS “THE MOMENT WE SIGNED, IT ALL CHANGED. IT FELT LIKE OUR GOALS WERE LESS IMPORTANT. IT WAS LIKE MEETING A NEW SUPPLIER” “THE CLIENT HASN’T STEPPED BACK FROM RUNNING THE TEAMS. WE ARE BLOCKED FROM MAKING... 
by Emma Bickerton | May 8, 2024 | Articles, Customer Transformation, Design & Architecture
ARTICLE: Mastering the Art of Customer Journeys “Creating a great customer journey is a bit like making a cake. You have to bring the right ingredients together; it’s about the people, the process and the system all working together. I love the challenge of... 
by Emma Bickerton | Feb 9, 2024 | Articles, Business Change, Business Transformation, Generic Transformation, Strategic Transformation
THE SECRET TO LASTING CHANGE: AVOID THESE 4 MISTAKES TO LOCK IN THE RESULTS OF YOUR PROGRAMME DELIVERY To successfully deliver a change programme can take months of hard work. But once it’s done, how do you make sure that change sticks? In this article, we look at... 
by Emma Bickerton | Feb 8, 2024 | Business Transformation, Case Studies, Cost Transformation, Customer Transformation, Strategic Transformation, Technology Transformation
Global Supply Chain Programme Cuts Implementation Time by > 50% Results Implementation time reduced from 50 weeks to 19 weeks, delivering a reduction of more than 50 percent across rollout sites. Significant cost savings achieved through earlier realisation of...