1. KNOW THE PROBLEM
When something’s not going well, it’s tempting to just outsource it. But before you do, make sure you understand the problem and you can explain it. If not, you can’t be sure that the solution you choose will solve what you’re up against.
Keep communications open with whoever you’re outsourcing to and put incentives in place that both of you will benefit from.
2. DON’T OUTSOURCE YOUR USP
If something gives you a unique edge over your competitors, don’t outsource it. Remember, your competitors can outsource too…
Outsourcing the thing that made customers choose you instead of a competitor is risky. Instead, know what’s special and hang onto it.
3. MICROMANAGEMENT OR TOAL FREEDOM?
Should you give your outsourcer total freedom to take control – or keep them on a tight leash? The best way is to find the right balance.
First of all, know how and what you’re going to measure success by. Then get frequent meetings at a variety of levels in the diary. Both sides will reap huge benefits from good relationships between people at the coalface as well as at senior level.
4. KNOW THE REAL COST
When you’re assessing bids for your project, keep the bigger picture in mind. The cheapest bid is likely to have a more rigid cost base and that means any future changes are likely to come at a new cost.
Set up flexible contracts from the start to allow for innovation. That way, both companies benefit. The cheapest bid at the outset doesn’t necessarily make for the cheapest project delivered overall.
5. OWN IT
Your customers won’t care that you outsourced it. If you did it well, they won’t know the difference and that’s a huge mark of success.
But it also means that if things go wrong, your customer will still perceive it’s you that owns the process. You won’t get to blame the outsource provider and wash your hands of it all.
Ultimately, it’s your business, no matter who’s involved in the outsourcing, so be ready to own the process.
READY TO TAKE YOUR OUTSOURCING TO THE NEXT LEVEL? TALK TO OUR TEAM.