by SS_DD | Sep 16, 2026 | Case Studies, Commercial/Cost Optimisation, Cost Transformation, Customer Transformation, Financial Services
BA Operating Model Redesign Reduces Costs by 20% Results Reduced costs by 20%, equating to £70,000 per month. Created projected annual savings of £500,000, following recruitment. Introduced a scalable Business Analysis structure aligned more closely to business... by Emma Bickerton | Jan 24, 2025 | Articles, Commercial/Cost Optimisation, Cost Transformation, Customer Transformation, Insights
CONSUMER DUTY: A GAME-CHANGER OR JUST ANOTHER BOX TO TICK? THE INTRODUCTION OF CONSUMER DUTY SENT RIPPLES THROUGH THE FINANCIAL SERVICES INDUSTRY BY REDEFINING WHAT IT MEANS TO TRULY SERVE YOUR CUSTOMERS. With mounting pressure from the regulator and growing scrutiny... 
by Emma Bickerton | Aug 30, 2024 | Articles, Commercial/Cost Optimisation, Cost Transformation, Insights
ARTICLE: OPTIMISING EXTERNAL COSTS – SAVINGS THAT LAST This article is part of our series on Cost Optimisation. In previous articles we have laid out a general framework to help you optimise costs and then looked at ways to get the best value from internal... 
by Emma Bickerton | Aug 28, 2024 | Articles, Commercial/Cost Optimisation, Cost Transformation, Insights
ARTICLE: BUYER-SUPPLIER POWER DYNAMICS IN STRATEGIC PARTNERSHIPS “THE MOMENT WE SIGNED, IT ALL CHANGED. IT FELT LIKE OUR GOALS WERE LESS IMPORTANT. IT WAS LIKE MEETING A NEW SUPPLIER” “THE CLIENT HASN’T STEPPED BACK FROM RUNNING THE TEAMS. WE ARE BLOCKED FROM MAKING... 
by Emma Bickerton | Aug 2, 2024 | Articles, Commercial/Cost Optimisation, Cost Transformation
ARTICLE: OPTIMISING INTERNAL COSTS – Unlocking Efficiencies for Competitive Advantage OVERVIEW Every business we’ve worked with would agree that optimising costs is essential, but knowing where to start can be difficult. In this article, we do a deep dive into... 
by Emma Bickerton | Jul 5, 2024 | Articles, Commercial/Cost Optimisation, Cost Transformation
ARTICLE: A STRUCTURED FRAMEWORK TO FIND SAVINGS OVERVIEW Optimising costs is essential for businesses today… but how do you do it while minimising any impact on customers, employees or growth? In this article Simon Keay, Partner, provides the answer....