by Emma Bickerton | Jan 24, 2025 | Articles, Commercial/Cost Optimisation, Cost Transformation, Customer Transformation, Insights
CONSUMER DUTY: A GAME-CHANGER OR JUST ANOTHER BOX TO TICK? THE INTRODUCTION OF CONSUMER DUTY SENT RIPPLES THROUGH THE FINANCIAL SERVICES INDUSTRY BY REDEFINING WHAT IT MEANS TO TRULY SERVE YOUR CUSTOMERS. With mounting pressure from the regulator and growing scrutiny... by Michael Lancashire | Nov 11, 2024 | Articles, Design & Architecture, Utilities
BLOG: Unlocking World Class Customer Experience ENSURING A CUSTOMER’S PERCEPTION OF YOUR SERVICE MEETS OR EXCEEDS THEIR EXPECTATIONS IS KEY TO DELIVERING WORLD CLASS CUSTOMER EXPERIENCE. To achieve this there are 8 essential elements you need to have... 
by Michael Lancashire | Oct 7, 2024 | Articles, Business Transformation, Design & Architecture, Strategic Transformation
BUILDING THE RIGHT TARGET OPERATING MODEL: A STRATEGIC BLUEPRINT MARKET-WIDE HALF-HOURLY SETTLEMENT, THE TRANSITION TO RENEWABLE ENERGY, THE RISE OF SMART GRID TECHNOLOGIES, AND INCREASING REGULATORY PRESSURES … The energy industry is undergoing rapid evolution that... by Emma Bickerton | Aug 30, 2024 | Articles, Commercial/Cost Optimisation, Cost Transformation, Insights
ARTICLE: OPTIMISING EXTERNAL COSTS – SAVINGS THAT LAST This article is part of our series on Cost Optimisation. In previous articles we have laid out a general framework to help you optimise costs and then looked at ways to get the best value from internal... 
by Emma Bickerton | Aug 28, 2024 | Articles, Commercial/Cost Optimisation, Cost Transformation, Insights
ARTICLE: BUYER-SUPPLIER POWER DYNAMICS IN STRATEGIC PARTNERSHIPS “THE MOMENT WE SIGNED, IT ALL CHANGED. IT FELT LIKE OUR GOALS WERE LESS IMPORTANT. IT WAS LIKE MEETING A NEW SUPPLIER” “THE CLIENT HASN’T STEPPED BACK FROM RUNNING THE TEAMS. WE ARE BLOCKED FROM MAKING... 
by Emma Bickerton | Aug 2, 2024 | Articles, Commercial/Cost Optimisation, Cost Transformation
ARTICLE: OPTIMISING INTERNAL COSTS – Unlocking Efficiencies for Competitive Advantage OVERVIEW Every business we’ve worked with would agree that optimising costs is essential, but knowing where to start can be difficult. In this article, we do a deep dive into...