BA Operating Model Redesign Reduces Costs by 20%
Results
Reduced costs by 20%, equating to £70,000 per month.
Created projected annual savings of £500,000, following recruitment.
Introduced a scalable Business Analysis structure aligned more closely to business demand.
Improved governance, oversight and resource alignment across the function.
Client Overview
A leading UK B2B telecoms network provider experiencing rapid growth through organic expansion, major new deals and acquisitions. Backed by venture capital funding, the organisation operated with a challenger mindset while managing increasing delivery complexity across core network rollout, wholesale expansion and legacy system transitions.
Problem Statement
The organisation wanted to reduce costs while increasing the internal capability of its Business Analysis function.
The function was operating in a complex delivery environment that included multiple IT programmes, legacy estate stabilisation and core network expansion. Challenges included under and over-utilisation of resources, escalations and project delays, over-reliance on contractors and limited performance oversight. These issues created cost pressure and reduced visibility of capability across delivery streams.
Approach
Cross 8 supported the redesign of the operating model to improve structure, oversight and resource alignment.
- Introduced structured resourcing processes.
- Implemented structured performance management processes.
- Created a function-wide leadership model.
- Aligned resourcing more closely to skills fit.
- Introduced KPIs and peer reviews.
This improved governance of performance and aligned capability more closely to business demand.
Challenges
The function was operating within a fast-growing and complex delivery environment.
Resource utilisation was inconsistent, contractor dependence was high and performance oversight was limited.
The organisation needed to improve internal capability while reducing cost and maintaining delivery effectiveness.
Conclusion
Cross 8 helped redesign the operating model to create a more structured, scalable and cost-effective function.
By improving oversight, aligning resources to demand and strengthening performance management, the organisation reduced contractor costs and established a stronger capability base for future growth.
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