by Michael Lancashire | Nov 11, 2024 | Articles, Design & Architecture, Utilities
BLOG: Unlocking World Class Customer Experience ENSURING A CUSTOMER’S PERCEPTION OF YOUR SERVICE MEETS OR EXCEEDS THEIR EXPECTATIONS IS KEY TO DELIVERING WORLD CLASS CUSTOMER EXPERIENCE. To achieve this there are 8 essential elements you need to have... 
by Michael Lancashire | Oct 7, 2024 | Articles, Business Transformation, Design & Architecture, Strategic Transformation
BUILDING THE RIGHT TARGET OPERATING MODEL: A STRATEGIC BLUEPRINT MARKET-WIDE HALF-HOURLY SETTLEMENT, THE TRANSITION TO RENEWABLE ENERGY, THE RISE OF SMART GRID TECHNOLOGIES, AND INCREASING REGULATORY PRESSURES … The energy industry is undergoing rapid evolution that... 
by Michael Lancashire | Sep 6, 2024 | Business Transformation, Case Studies, Insights, Technology Transformation
Accelerating Digital Transformation and Enhancing Operational Efficiency SERVICES PROVIDED BY CROSS 8 Cross 8 consultants conducted an initial assessment of the client’s business capabilities, identifying priority areas for transformation across their operating model.... 
by Michael Lancashire | Mar 10, 2023 | Insights
International Women’s Day 2023 – The Benefits of Equity International Women’s Day 2023: In this video, Sarah Simpson, Emma Bickerton, and Di Wooldridge talk about how equity benefits our clients, our business, and our people. CDIO, Vicky Higgin, City... by Michael Lancashire | Mar 10, 2023 | Insights
International Women’s Day 2023 – Why is Equity Important In this IWD 2023 video, Parpreet Matharu, Sarah Simpson, and Di Wooldridge explain why they believe equity is important in the workplace. International Women’s Day 2023 campaign theme: #EmbraceEquity...