Louise Holmes is a seasoned change leader who has delivered large-scale business and IT transformation across Financial Services, Energy, and Retail. As Chief of Staff at Cross 8, Louise plays a pivotal role in aligning strategic initiatives, streamlining operations, and enabling delivery excellence across the consultancy’s portfolio of complex change programmes.
Known for her people-first leadership and pragmatic approach, Louise brings together deep analytical rigour with creative problem solving to drive meaningful outcomes in uncertain and fast-moving environments. Her career spans a range of high-impact roles, including senior leadership positions at M&G, HSBC, and E.ON, where she has consistently delivered transformation across regulatory, digital, and operational landscapes.
Louise has led enterprise-wide programmes from inception to execution, including regulatory compliance initiatives, international expansion strategies, and multi-million-pound technology and supplier change. Her expertise lies in shaping and mobilising cross-functional teams, building strong stakeholder alignment, and fostering cultures of accountability and continuous improvement.
At the heart of Louise’s work is a passion for unlocking potential—whether transforming legacy systems, evolving operating models, or enabling people to thrive through change. Her reputation for insight, delivery, and integrity makes her a trusted advisor to senior leadership and a catalyst for long-term success.